Privacy Policy
Your privacy matters to us. This policy explains how Plumber Service Montreal collects, uses, and protects your personal information — in full compliance with Canadian and Quebec privacy laws.
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Information We Collect
We may collect the following types of personal information when you use our website or book our services:
Contact Information
Name, phone number, email address, home or service address
Service Details
Plumbing issue info, property details, appointment history
Payment Information
Billing details processed securely — we never store full card numbers
Website Usage Data
IP address, browser type, pages visited, and cookies
How We Use Your Information
We use your personal information only for legitimate business purposes, including:
- Schedule and provide professional plumbing services
- Communicate about appointments, quotes, and invoices
- Respond to inquiries and customer support requests
- Improve our website and service quality
- Send promotional offers or updates (only where you have consented)
- Comply with all legal and regulatory obligations
Cookies & Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand visitor behavior.
- Cookies help us remember your preferences and improve site performance
- We use analytics tools to understand how visitors use our site
- You can disable cookies through your browser settings at any time
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Once no longer needed, your information is securely deleted or anonymized.
Your Privacy Rights
Under applicable Quebec and Canadian privacy law, you have the following rights:
Access — View the personal information we hold about you
Correction — Request corrections to inaccurate or incomplete information
Withdraw Consent — Opt out of marketing communications at any time
Deletion — Request removal of your data, subject to legal obligations
File a Complaint — With the Commission d’accès à l’information du Québec (CAI)
Contact Us — To exercise any right, email info@digitalact.online
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
📞 Contact Our Privacy Officer
For questions, concerns, or requests regarding your personal information, please reach out to us directly.
Questions About Your Privacy?
We’re here to help. Contact our team and we’ll respond within 1-2 business days.